Privacy Policy – SoarGhati

At SoarGhati, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, website, and services. By using SoarGhati, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

When you sign up or use the app, we may collect:

• Name
• Mobile number
• Email address
• Gender (optional)
• Date of birth (optional)
• Address and location details
• Profile photo (optional)

1.2 Location Data

We collect location data to help with:

• Finding nearby service providers
• Scheduling doorstep services
• Ensuring accurate service delivery

You can control location access at any time through your device settings.

1.3 Service Data

• Service requests
• Appointment and booking history

We do not collect or store sensitive medical records beyond what is necessary for service booking or delivery.

1.4 Device & App Usage Data

We may automatically collect:

• Device type
• IP address
• App version
• Access timestamps
• Crash logs and usage patterns

This information helps us improve app performance and reliability.

1.5 Payment Information

All payments are processed securely through authorized third-party payment gateways. We do not store card, UPI, or banking details on our servers.

2. How We Use Your Information

• Create and manage user accounts
• Enable booking, cancellation, and service tracking
• Assign professionals for doorstep services
• Improve user experience and app performance
• Send notifications, alerts, and updates
• Provide customer support
• Ensure security and prevent fraud

3. Sharing of Information

3.1 With Service Providers

Limited information may be shared with verified professionals such as doctors, paramedical staff, diagnostic labs, veterinary professionals, or other service providers strictly for service fulfillment.

3.2 With Third-Party Services

We may share required data with:

• Payment gateway providers
• SMS and email service providers
• Analytics and crash-reporting tools

All third parties are bound by confidentiality obligations.

3.3 Legal Requirements

We may disclose information if required by law, court order, government authority, or to protect users and prevent fraud.

4. Data Security

We implement reasonable security measures such as encrypted data transmission (HTTPS), secure servers, and restricted data access. However, no system is completely secure, and users share information at their own risk.

5. Data Storage & Retention

We retain data only as long as necessary to provide services, comply with legal obligations, resolve disputes, or improve our offerings. Users may request account deletion at any time.

6. Your Rights

You have the right to:

• Access your personal information
• Update or correct your data
• Delete your account and associated data
• Disable location access
• Withdraw consent for promotional communication

7. Cookies & Tracking

Our app and website may use cookies, local storage, and analytics tools to improve functionality and user experience.

8. Children’s Privacy

SoarGhati is not intended for children below 13 years without parental consent. We do not knowingly collect data from minors.

9. Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and will take effect immediately.

11. Contact Us

For privacy-related queries or data requests, contact: