Service Provider Privacy Policy – SoarGhati

At SoarGhati, we value the privacy and trust of all professionals and service providers who partner with us. This Privacy Policy explains how we collect, use, store, and protect your information when you register as a Doctor, Dentist, Physiotherapist, Paramedical Technician, Veterinary Professional, or any other Professional Service Provider on the SoarGhati platform.

By registering as a service provider on SoarGhati, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

• Full name
• Phone number
• Email address
• Gender (optional)
• Date of birth (optional)

1.2 Professional Information

• Qualification details
• Professional registration or license numbers
• Clinic or business address
• Consultation or service timings
• Specialization or service category
• Years of experience
• Service charges or rates
• Identity verification documents (Aadhaar, PAN, License, etc.)

1.3 Technical & Device Information

• IP address
• Device and browser information
• App usage data
• Location data (with permission)

1.4 Financial Information

• Bank account details for payouts
• UPI ID or GST details (if applicable)

2. How We Use Your Information

• Create and manage your service provider account
• Verify professional identity and eligibility
• List services on the SoarGhati platform
• Enable appointment scheduling and bookings
• Facilitate customer communication
• Send notifications, updates, and reminders
• Process payouts and earnings
• Improve platform functionality and experience
• Comply with legal and regulatory requirements

3. Sharing of Information

3.1 With Customers

Limited information may be shared with customers for booking and service purposes, including:

• Name
• Qualification
• Service or clinic location
• Available time slots
• Service charges
• Ratings and reviews

3.2 With Third-Party Services

We may share necessary information with trusted third parties such as:

• Payment gateway providers
• SMS and email service providers
• Analytics, hosting, and cloud services (e.g., Google, Firebase)

3.3 Legal Authorities

Information may be disclosed if required by law, court orders, or government authorities, or to prevent fraud or misuse.

4. Data Storage & Security

We use reasonable and industry-standard security measures including encrypted storage, secure servers, restricted access, and regular security reviews. However, no system is completely secure, and absolute protection cannot be guaranteed.

5. Your Rights

You have the right to:

• Update or correct your personal and professional information
• Request deletion of your service provider account
• Access certain data stored about you
• Withdraw permissions such as location or notifications
• Opt out of marketing communication

To exercise these rights, contact us at:
📩 support@soarghati.com
📞 +91-7900867777

6. Cookies & Tracking

We may use cookies or similar technologies for analytics, performance monitoring, personalization, and security. You can manage or disable cookies through your device or browser settings.

7. Data Retention

We retain service provider data as long as the account is active and as required for legal, accounting, dispute resolution, and fraud prevention purposes. Certain data may be retained even after account deletion to comply with applicable laws.

8. Changes to This Policy

This policy may be updated periodically. Updates will be communicated via app notifications, email, or by revising the date on this page.

9. Contact Us